Thank you for shopping at LumoraLife. We are committed to delivering your premium home fragrance and lifestyle products with care and efficiency across Europe.

1. Processing Time

· All orders are carefully processed and prepared within 2-3 business days (Monday-Friday, excluding public holidays)

· You will receive a confirmation email with tracking information once your order has been dispatched

2. Shipping Destinations

We currently ship to the following European countries:

· Germany (Deutschland)

· Spain (España)

· France

· And other European Union countries

For shipping availability to your specific location, please check at checkout or contact our customer service team.

3. Shipping Rates & Delivery Times

Standard Shipping:

· Shipping costs are calculated at checkout based on your delivery location and order weight

· Estimated delivery time: 7-15 business days from dispatch

· Rates vary by destination country to ensure reliable service

Free Shipping:

· Enjoy FREE standard shipping on all orders over €100

· Discount automatically applied at checkout

· Available to all European shipping destinations

4. Order Tracking

· Track your order anytime using the tracking number provided in your shipping confirmation email

· For tracking assistance or shipping inquiries, contact us at support@lumoralifepro.com

5. Careful Packaging

· All candles and fragile items are packaged with premium protective materials to ensure safe delivery

· We use eco-friendly packaging materials whenever possible, reflecting our commitment to sustainability

· Each order is quality-checked before dispatch

6. Customs & Import Duties

· For shipments within the European Union, no additional customs duties apply

· Orders may be subject to local VAT as per your country's regulations

· Any applicable taxes will be clearly displayed at checkout

7. Delivery Issues

Damaged Items:

· If your order arrives damaged, please contact us within 48 hours of delivery

· Include photos of the damaged item and packaging

· We will arrange a replacement or full refund

Lost or Delayed Shipments:

· If your order has not arrived within the estimated delivery window, please contact us at support@lumoralifepro.com

· We will work with our shipping partners to locate your package and resolve the issue promptly

8. Contact Us

For any shipping-related questions or concerns, our customer service team is here to help:

· Email: support@lumoralifepro.com

· We aim to respond to all inquiries within 24 hours during business days